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Implementation Manager


At Seatfrog, we believe in taking every journey beyond the ordinary. We’re empowering people to transform their travel experiences using technology that’s a joy to use.

Grabbing a last minute upgrade, escaping to the lounge or changing your journey last minute should be effortless, but it’s not. Seatfrog is here to change that, partnering with innovative companies across the travel industry to offer extras that make your journey extra-special without blowing the budget. We create win-win situations for our partners and customers, using data science to pinpoint the best time for our partners to offer an upgrade whilst delivering a seamless customer experience.

We were founded in 2015 in Australia, and have offices in London, Sydney and Tokyo. Having recently raised our Series A funding, we’re just getting started. We’re backed by the team behind Secret Escapes, Eve and Depop. 

Seatfrog’s future is incredibly exciting and we’re building a stellar team to achieve our audacious goals. We strive to create an environment where you can do your best work. Join us, and you’ll be challenged and supported in equal measure. Ours is a culture with spirit and substance.

To help us on our journey, we’re looking for an Implementation Manager to join our London office. Fancy coming along for the ride? Apply below!

About the team you'll be joining

The Operations team at Seatfrog are responsible for delivering the power of our platform partners and customers. You'll be part of a group of skilled and thoughtful individuals focused on solving big problems that deliver significant growth and build upon our ambitious vision.  

We're looking for an Implementation Manager with a stellar track record of bringing Product teams together and leading the delivery of integrated projects across our product suite.

About the role

In this role, your mission will be to work with Product Managers, Data Scientists, Engineers, Marketing Leads and Client Partnership Managers to carry out the meticulous planning, seamless delivery and successful launch of cross-product projects.

In a nutshell, you'll be responsible for:

  • Building strong relationships with internal teams and the Head of Product to facilitate planning and delivery against a cross product roadmap that realises our huge growth opportunity.
  • Planning projects against our product roadmaps, creating and tracking timelines and budgets as well as project reporting, risk management, sign off and delivery.
  • Coaching teams in project planning and delivery, raising awareness of dependencies, fostering open communication and problem-solving.

What you'll need

  • A seasoned scrum master with extensive experience in managing multiple project teams in an agile project environment
  • You are able to give clear directions to team leads and product managers, designers, data scientists, marketers and engineers to facilitate on time, on budget delivery
  • You enjoy coaching others and facilitating the adoption of the agile framework across growing teams
  • Excellent written and verbal communication skills, and the ability to thrive in a fast-changing environment
  • Bonus points for travel industry experience.

What's on offer

  • A fantastic opportunity to work in a global software company and help shape the direction of Seatfrog’s mobile product offering
  • A team culture that is truly beyond the ordinary, where we solve problems together to drive the best possible results
  • A personal development and growth plan to help you progress in your role and create a long-term career path for you within Seatfrog
  • A competitive salary
  • Private healthcare plan via Vitality, with added gym discounts and incentives to encourage you to get out, get active and stay mentally and physically healthy
  • The latest gear and best tools to enable you to do your greatest work
  • Off-peak travel - so you can swap a public holiday with any day you like so you can get away without the crowds. 

At Seatfrog, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application. 

Apply Now

Or, know someone who would be a perfect fit? Let them know!


These are just some of the benefits you'll enjoy when working at Seatfrog

  • Time off when it suits you

    We have a generous holiday allowance and we're want you to make the most of it. Get away without the crowds by swapping public holidays for any day you like

  • Health and Wellbeing

    We've partnered with Vitality to give Seatfroggers a comprehensive private health plan

  • Stay curious

    We invest in learning and development to make sure you have the support you need to pursue your passion and constantly grow

Amazing companies start with amazing people

We’re creating a diverse team of smart, passionate people who feel comfortable being themselves, and are motivated by our shared goal — taking every journey beyond the ordinary.

We strive to create an environment where you can do your best work. Join us, and you’ll be challenged and supported in equal measure. Ours is a culture with spirit and substance.



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